Coordination of Professionals
OUR SERVICE
Good professionals working in isolation are not the same as a good system.
We hold the picture. We align the people. We make the whole thing cohere.
What Coordination Looks Like
Most families with a neurodivergent child have several professionals involved — a therapist here, a tutor there, an occupational therapist on Wednesdays, a SENCO at school who has never spoken to the paediatrician. Each one excellent. None of them connected.
Luma’s Coordination service builds the connective tissue between them. We take responsibility for ensuring that the team around your child is properly briefed, mutually aware, and working from a coherent shared understanding — so the household is not the one carrying that burden.
Why it Matters
A therapist who doesn’t know what a tutor is working on cannot reinforce it. An educational psychologist whose recommendations never reach the household staff cannot expect them to be implemented. A SENCO who has not spoken to a child’s paediatrician in two years is working with an incomplete picture. These are not failures of individual professionals. They are failures of coordination — and coordination is nobody’s job unless you make it somebody’s.
The cost of this gap is not always visible. It shows up as progress that stalls. As recommendations that are made, filed, and forgotten. As a child who behaves one way with the therapist and another way at home, and nobody quite understands why. As a family that keeps adding professionals to the picture without things getting proportionally better.
When coordination works, the opposite happens. Progress compounds. Professionals reinforce each other’s work rather than inadvertently undermining it. The family receives coherent information rather than a collection of separate opinions.
How it Works
We begin by mapping the full professional landscape around the child — who is involved, what they are doing, how often they communicate with each other and with the family, and where the gaps and contradictions lie.
From there, Luma takes on the coordination role directly. This includes:
Regular briefing and alignment sessions with all professionals involved
A shared summary of the child’s needs, approaches, and progress — maintained and distributed by Luma
Management of referrals and introductions where new professionals are needed
Liaison between the household team and clinical professionals, so recommendations are understood and implemented in practice
A single point of contact for the family — so they receive a coherent picture rather than separate updates from each provider
Review meetings at regular intervals to assess what is working and what needs to change
What Makes This Different
Coordination is not case management. It is not triage. It is not simply making sure everyone has each other’s email address.
It is an active, ongoing role — one that requires genuine understanding of what each professional does, why their approach matters, and how it relates to the work of everyone else involved. It requires the authority to ask hard questions, the credibility to be taken seriously, and the discretion to hold sensitive information across a complex network of relationships.
Coordination works best when the household team itself is prepared. Where staff need a deeper understanding of your child’s specific needs — not just what to do, but why — our Household & Estate Staff Training service sits naturally alongside this one. Many families engage both together as the foundation of a well-run household. For families who also want direct access to a senior advisor when questions arise day to day, our On-Call Support retainer completes the picture.
Who This is For
Families with multiple professionals involved in their child’s care who feel the picture is fragmented
Households where clinical recommendations are being made but not followed through in practice
Families who are spending significant time managing professional relationships themselves and want to step back
Situations where professionals are contradicting each other and nobody is arbitrating
Any family who feels that more professionals have not meant proportionally better outcomes
Fees
Coordination is available as a standalone engagement or as part of our wider services. Fees are available on application and scoped following an initial consultation.
Coordination: Frequently Asked Questions
How do the professionals we already work with feel about Luma being involved?
In our experience, well. Good professionals welcome coordination — it makes their work more effective, reduces duplication, and ensures their recommendations are followed through in practice rather than sitting in a report. We introduce ourselves to existing professionals respectfully, as a coordinating layer rather than an additional opinion, and most respond positively once they understand the role.
Do you replace any of the existing professionals?
No. Luma coordinates — we do not replace. We work alongside therapists, tutors, SENCOs, and any other professionals already involved. If we believe a particular professional relationship is not serving the child well, we will say so honestly — but the decision about what to do with that view always rests with the family.
What if we are not sure which professionals our child needs?
That is one of the most common starting points. Part of the coordination role is mapping what is needed against what is in place and identifying the gaps. Where new professionals are required, we introduce those we know and trust — specific recommendations based on your child’s profile and circumstances, not a directory of options.
Can you coordinate professionals across different countries?
Yes. Many of the families we work with have professionals in multiple locations — a therapist in London, a school in Switzerland, a tutor in their home country. We coordinate across those relationships without requiring everyone to be in the same place, and we are experienced in managing the communication complexity that comes with internationally mobile families.
Other Premium Services
Explore our full range of neurodivergent advisory services.
Household & Estate Staff Training
Bespoke training for nannies, governesses, house managers, jet & yacht crew, and security teams working alongside neurodivergent children. Practical, scenario-based, and built around your child and your home. Never generic, never off the shelf.
On-Call Support
Direct access to our team when something arises or during a key transition period — a difficult school meeting, a hard conversation at home, a decision that won’t wait. Available, discreet, and already familiar with your family’s needs.
Education Oversight
Independent oversight for students at boarding school or university. School and university liaison, SEN and support plan oversight, regular structured parent updates, and a trusted independent contact for the student.
Navigating Diagnosis
For families approaching, processing, or living with the period after an assessment. Guidance on what a diagnosis does and does not mean, what comes next practically, and how to hold it within the family with honesty and care.
Strategic Advisory
Confidential advisory for schools, family offices, and government bodies designing or reviewing neurodivergent support provision in both public and private settings.
Luma Bespoke
Support shaped entirely around your family’s needs — when the situation doesn’t fit a standard framework, or when you simply want something designed from scratch around your family.
READY TO BEGIN?
Let’s find out how we can support your family
We work with a small number of families at any one time. If you have a question or would like to understand what working with Luma looks like in practice, we are happy to talk it through.