These terms govern your use of findluma.co and set out how Luma operates. By accessing or using this website, you agree to these terms. If you do not agree, please do not use the site.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

What this website is for

findluma.co provides information about Luma’s advisory services and allows visitors to get in touch with us. It is intended for individuals and organisations seeking to understand what Luma does and whether it may be relevant to them.

Nothing on this website constitutes clinical, therapeutic, legal, or financial advice. The content is provided for general informational purposes only. If you require advice of any kind, please seek appropriate professional guidance.

How we approach our work

Luma operates as a trusted coordinating and advisory partner. Confidentiality, discretion, and professionalism are central to everything we do. In all our work with families, staff, professionals, and institutions, we:

• Respect the privacy of everyone involved
• Avoid sharing information unless it serves a clear and necessary purpose
• Communicate honestly, sensitively, and proportionately
• Do not take sides in internal household or professional conflicts
• Do not act as a messenger for grievances or share one party’s private views without clear justification
• Do not engage in gossip, triangulation, or informal disclosure of any kind

Our role is to bring clarity and alignment to complex situations — not to add to the complexity.

How we handle information in engagements

Information shared with us by families is used only for the purpose of supporting the child and household. We do not share family information with staff unnecessarily, disclose private matters without justification, or use any client information for marketing or case studies without explicit consent.

Where our work requires the selective sharing of information between parties — for instance between parents and a school, or between a family and an external professional — we seek explicit consent wherever possible. Any sharing is purposeful, proportionate, and limited to what is necessary. Where immediate sharing is required for safeguarding or legal reasons, we inform families promptly.

Intellectual property

All content on this website — including text, images, design, and structure — is owned by or licensed to Luma. You may not reproduce, copy, distribute, or use any part of this website for commercial purposes without our written permission. You are welcome to share links to pages on this website.

Accuracy of information

We take care to ensure that the information on this website is accurate and up to date. However, we make no guarantees about its completeness or accuracy and reserve the right to change or remove content at any time without notice.

Third party links

This website may contain links to third party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Limitation of liability

To the fullest extent permitted by law, Luma is not liable for any loss or damage arising from your use of this website or reliance on any information contained within it. This includes direct, indirect, or consequential loss of any kind.

Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page. Continued use of the website after any changes constitutes your acceptance of the updated terms.

Contact

If you have any questions about these terms, please contact us at info@findluma.co.