Education Oversight
OUR SERVICE
Your child is at boarding school or university. You are not left wondering.
Independent support for students at boarding school and university — for families who want more than reassurance.
What Education Oversight Looks Like
Getting a child into the right school or university is just the beginning. Once they arrive, parents lose direct visibility. They want to know their child is genuinely supported — not just told they are.
Luma’s Education Oversight service places an independent professional alongside the student for the duration of their time at school or university. That person builds a genuine relationship with the student, maintains a professional relationship with the institution, and keeps parents honestly informed — on a regular cadence, not just when something goes wrong.
This is not a guardianship service. It is a professional, relationship-led layer of oversight — one that ensures everything the school or university is supposed to be doing is actually being done.
For families who are still processing a diagnosis — or who are uncertain how to communicate it to the school — our Navigating Diagnosis service is a natural starting point before Education Oversight begins. And where a student also has professionals involved outside the school — therapists, tutors, or specialists — our Coordination service ensures their work is aligned with what the school is doing, rather than operating in a separate silo.
Why it Matters
Schools are good at many things. Providing parents with a genuinely honest picture of how a neurodivergent student is managing is not always one of them. Not out of dishonesty, but because the pastoral system is stretched, the SENCO is managing a large caseload, and the path of least resistance is reassurance rather than specificity.
For students with autism, ADHD, PDA, anxiety, or other neurodivergent needs, the gap between what a school promises and what it delivers in practice is where things quietly fall apart. Support plans that are written and then not followed. Accommodations agreed in meetings that never reach the classroom. A student who appears fine in check-ins but is struggling in ways they haven’t found a way to say.
Luma Education Oversight addresses all of that. The student has a trusted independent adult they can speak to honestly. The school has a professional intermediary who asks the right questions. The parents have someone genuinely paying attention on their behalf.
How it Works
Education Oversight runs on the academic calendar and is billed annually. We always engage proactively — before the start of a term, not in response to a crisis. Building a relationship with the school before any issues arise is what makes the service genuinely effective.
In practice, it includes:
A Luma professional who builds a genuine, independent relationship with the student
Regular student check-ins — informal, consistent, and confidential from the school
Proactive liaison with the SENCO, housemaster, tutor, or disability office on the family’s behalf
Specific oversight of SEN or support plans — not just that they exist, but that they are being implemented
Regular structured parent updates — honest, specific, and on a cadence the family can rely on
Coordination with external professionals where relevant
An end-of-term review and pre-term briefing as standard
How This Differs From Guardianship
Standard guardianship services handle logistics and emergencies. They meet the minimum requirements the school sets, make occasional contact with the student, and send parents updates when something goes wrong.
Luma works differently. We build a genuine relationship with the student — independent of the school and separate from the parents. We liaise with the institution proactively, before issues arise rather than after. We oversee SEN and support plans specifically, checking not just that they exist but that they are being followed. And we coordinate with any external professionals involved, so nothing operates in a separate silo.
The distinction is simple: guardianship is a compliance service. Education Oversight is a relationship.
Who This is For
Internationally based families with a child at a UK, US, Swiss, or other boarding school
Students with autism, ADHD, PDA, anxiety, selective mutism, or other neurodivergent profiles
University students where disability support is insufficient or poorly coordinated
Any family navigating a significant transition — new school, new country, first term
Parents who want informed professional oversight without appearing to interfere directly
Fees
Education Oversight is available from £7,500 per academic year.
Education Oversight: Frequently Asked Questions
Will the school actually engage with you?
In our experience, yes — and often more readily than families expect. Schools deal with a significant volume of direct parental contact, much of it anxious and emotionally charged. A professional intermediary who is calm, specific, and already familiar with the student is generally welcomed. We introduce ourselves to schools before any issues arise, which means that when something needs to be raised, we are already a known and trusted contact rather than an unfamiliar outside party.
What if the school is slow or difficult to deal with?
It happens, and it is one of the situations where having a professional intermediary matters most. We are experienced in navigating institutional bureaucracy without escalating unnecessarily. Where a school is persistently unresponsive or not following through on agreed support, we document it, advise the family on their options, and manage the relationship in a way that keeps the pressure in the right place without damaging the student’s position.
How does the student feel about having someone like this involved?
It depends on how it is introduced, which is why we are careful about the introduction. We are not positioned to the student as a monitor or reporter — we are introduced as an independent adult who is there for them, not for the school or even entirely for their parents. For many students, particularly those who feel caught between what they want their parents to know and what they want to keep private, having that independent relationship is something they come to value. The confidentiality framework — agreed with the family upfront — is central to making this work.
Is this only for students with a formal SEN diagnosis?
No. Education Oversight is available to any family who wants this level of professional oversight. It is particularly well suited to students with neurodivergent needs, but the underlying need — parents wanting to know their child is genuinely supported, not just told they are — applies broadly. Many of the students we support have profiles that are complex without having a single formal diagnosis attached to them.
What does this service look like at the university level?
At university, institutional disability and student services offices are often compliance-led rather than genuinely proactive. Students with neurodivergent needs frequently find that support promised at enrolment is inconsistently delivered, poorly followed up, or simply not monitored once it is in place.
Luma Education Oversight at university level acts as the informed, independent presence that ensures a student’s needs are being met — and that parents are not left relying on the institution’s account of how things are going.
Other Premium Services
Explore our full range of neurodivergent advisory services.
Household & Estate Staff Training
Bespoke training for nannies, governesses, house managers, jet & yacht crew, and security teams working alongside neurodivergent children. Practical, scenario-based, and built around your child and your home. Never generic, never off the shelf.
On-Call Support
Direct access to our team when something arises or during a key transition period — a difficult school meeting, a hard conversation at home, a decision that won’t wait. Available, discreet, and already familiar with your family’s needs.
Coordination of Professionals
Therapists, tutors, occupational therapists, educational psychologists, paediatric specialists. We assemble, brief, and coordinate the team around your child — so the picture is coherent and the household isn’t carrying it alone.
Navigating Diagnosis
For families approaching, processing, or living with the period after an assessment. Guidance on what a diagnosis does and does not mean, what comes next practically, and how to hold it within the family with honesty and care.
Strategic Advisory
Confidential advisory for schools, family offices, and government bodies designing or reviewing neurodivergent support provision in both public and private settings.
Luma Bespoke
Support shaped entirely around your family’s needs — when the situation doesn’t fit a standard framework, or when you simply want something designed from scratch around your family.
READY TO BEGIN?
Let’s find out how we can support your family
We work with a small number of families at any one time. If you have a question or would like to understand what working with Luma looks like in practice, we are happy to talk it through.