This page sets out important information about how Luma operates — what we are, what we are not, how we handle confidentiality, and when the limits of that confidentiality apply. We believe in being straightforward, and that extends to the legal side of things.

What Luma is

Luma is a private advisory. We provide coordination, guidance, training, and oversight services to UHNW and HNW families and institutions navigating neurodivergent support. We operate from London and work with clients across the United Kingdom and internationally.

Our work applies to all engagements regardless of location.

What Luma is not

Luma is not a clinical or therapeutic service. We do not diagnose, assess, or treat any condition. We do not provide medical, psychological, legal, or financial advice.

We are not a regulated financial services business, a healthcare provider, or a legal practice. Nothing in our communications, on this website, or in any engagement with us should be taken as a substitute for advice from an appropriately qualified professional in any of those fields.

Where clinical, legal, or financial input is needed, we will say so clearly and, where appropriate, introduce you to the right professional.

Confidentiality

Confidentiality is central to how Luma operates. We do not name our clients, publicly or privately. We do not discuss one client’s circumstances with another. The professionals we introduce to families sign confidentiality undertakings before any conversation begins.

Information shared with us in the course of an engagement is:

• Treated as private and handled with discretion
• Used only for the purpose of supporting the child, household, or organisation
• Shared with third parties only with explicit consent, or where necessary for safeguarding or legal reasons
• Retained for 12 months after an engagement ends, then deleted

For information about how we handle personal data collected through this website, please see our Privacy Policy.

The limits of confidentiality

There are circumstances in which confidentiality cannot be maintained. These are not exceptions we apply lightly — but they are real, and we are transparent about them from the outset of every engagement.

Confidentiality will be overridden if:

• A child is at risk of harm
• Abuse or neglect is disclosed or suspected
• There is a serious safeguarding concern that requires action
• There is a legal obligation to disclose information

In such circumstances, Luma may raise concerns with parents or relevant employers, seek safeguarding advice, or contact the relevant authorities if required. Where it is safe and appropriate to do so, we will inform families before taking any action. Where it is not, we will inform them as promptly as possible afterwards.

These limits are communicated clearly at the outset of every engagement and are detailed in our internal safeguarding policy, which is available on request.

If something goes wrong

If a confidentiality concern or breach occurs, Luma will assess the impact, inform relevant parties where appropriate, and take steps to prevent recurrence. We take any breach seriously and handle it with the same professionalism and discretion we apply to everything else.

Governing law

Luma operates under the laws of England and Wales. Any dispute arising in connection with Luma’s services or this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints

If you have a concern about anything related to Luma — our services, our website, or how we have handled your information — please contact us in the first instance at info@findluma.co. We will acknowledge your concern within two working days and respond substantively within ten working days.

Contact

For any legal or compliance enquiries, please contact us at info@findluma.co.